With the rapid expansion of technology and enterprise movement to the cloud, law firm IT teams need to know more than just how to use the technology at their firm. IT staff members need to understand the business implications of the infrastructure they are working with and keep the end users, attorneys and other legal staff in mind. To develop and sustain top performing legal IT teams, follow these steps:
1. Develop a Strategy
The first stop on the road to an exceptional IT team is to ensure you have an IT system designed to deliver the proper business practices needed for growth. Plan for, purchase and implement technology strategically so it aligns with your firm’s goals.
2. Engage the Right Leaders
It is essential to ensure you have the proper IT leadership in place if you want to increase the performance of your IT staff. Great IT leaders are able to understand the firm’s business and service goals through a technology lens. IT leaders should also know how to properly build a business case for IT initiatives and sell their initiatives to the managing partners or other decision makers. If your firm’s IT budget does not allow for an in-house IT leader, consider outsourcing.
3. Continuously Train
Technology is constantly evolving. To keep your team up to speed, it’s imperative to hold training sessions and workshops regularly and encourage learning among staff. Continuous training allows team members to evolve their skills as technology and its applications change. To supplement training, team leaders should offer mentorship and ongoing education to support development.
4. Measure to Frequently Optimize Team Success
IT departments need to have comprehensive performance evaluation that measures the progress of ongoing maintenance and initiatives on a monthly, quarterly, and annual basis. The true differentiating quality of IT talent is how well an individual communicates and meets deadlines. Technical know-how is important, but elite performers are those that can effectively communicate across an organization and work efficiently.
Developing a top-notch IT team at your law firm is critical to its success. If you’d like to learn more about how to develop your IT team and align technology with your business goals, please get in touch now with one of our experts by requesting a call.
Chris Albright is the Technology Services Team Lead at LOGICFORCE. With nearly 10 years’ experience in the information technology industry, he manages the day-to-day support of clients, including tech support. He also works directly with the project and implementation team to accommodate client needs and manages the internal IT team.