Artificial intelligence (AI) is a powerful tool that can have significant benefits when added to a law firm’s arsenal. AI is one of the most effective tools for performing routine daily tasks such as searching for words or phrases in documents, performing cursory reviews of large volumes of documents, and building template documents that can be expanded later to include client and matter-specific details.
However, AI does have limitations, especially if the tools are not used correctly, the wrong tool is purchased, or firm members aren’t properly trained. To select the best fitting AI tools for your firm and successfully deploy them to drive business growth, consider the following:
The task at hand
When selecting AI tools, first consider the exact task the AI tool will perform. If there are several tasks, make a list of each individual task and order them by priority. Note the frequency of the task and the amount of time it takes to perform. Choose a tool that will check off as many items on your list while staying in budget. AI will benefit a firm most if its use is tied to accomplishing specific goals. It is critical to find a tool that is going to maximize efficiency to maximize profit.
The amount of front-end time necessary to securely implement, test, and roll out the tool should also be considered. Don’t forget to factor in brief downtime for necessary updates and patches.
Ensuring a positive user experience is important to get proper and consistent use of your tools. Hold training sessions soon after implementation and review sessions as needed. AI tools are like mass transit systems; they can be utilized to transport large volumes of people to predefined high traffic destinations that are centrally located. Each person is then responsible for getting information to the final destination from those predefined locations. The tool won’t complete the entire job, so a certain level of training is necessary.
It’s important to note that AI tools may impact your firm’s culture or operations – but not negatively. When used correctly, they will complement attorney and staff skills, not replace them.
Heightened security measures
Attorneys handle sensitive data that needs to be protected. Clients expect attorneys to go the extra mile to ensure security. Additional security protocols such as multi-factor authentication should be implemented so the welcome mat is not set out for hackers. Choose AI tools that provide the highest possible level of security.
Data insights are useless if you can’t interpret them in an organized way. Reporting features will allow the firm to analyze how often the tool is being used, what results were rendered and how much time was saved. These reports should be critical factors when it comes to purchasing more licenses or renewing current licenses.
Return on investment
When considering all factors, what is the projected return on investment to your firm? Determine whether the AI tool will produce a favorable ROI by subtracting the total cost of purchasing the tool from your projected return on investment. Once the tool is in place, create benchmarks using the categories above as they relate to effects on revenue, team efficiency and speed of matter completion, and firm growth and competitiveness.
AI allows lawyers to work efficiently and spend less time on monotonous tasks. Using AI to review documents and contracts, perform research and due diligence and quickly confirm facts or find background information can enhance your firm’s capabilities significantly. To ensure your firm’s technology is living up to its full potential, please contact our team.
Deborah Marie Rogier-Lee is the Lead Technology Trainer at LOGICFORCE. She trains employees and clients on applications including the iManage apps, NetDocs, Adobe DC Pro, PDF Docs, CompareDocs, and CleanDocs. Deborah is an iManage and NetDocs certified trainer. She has over 20 years’ experience in the legal IT industry.