The pandemic has brought a substantial amount of changes to the world, and the business of law is no different. But one thing that has not changed is lawyers’ dependance on technology. The pandemic made clear that successful firms have prioritized their technology strategy long before the start of COVID-19.
It’s becoming increasingly apparent that technology is the number one growth enabler for law firms. Digital devices, computer systems, and big data have overtaken modern life, and with the growing popularity of Zoom meetings and Microsoft Teams chats, a law firm’s day-to-day practices are increasingly driven by technology.
However, lawyers already have plenty on their plates and have little time to become technologists. So, what do law firms do? Most firms tackle technology needs in one of three ways:
1. Hiring an internal IT team
Hiring an internal IT team is the most common practice for mid-sized law firms. This strategy works for some firms, but often, as time progresses and IT systems become more advanced, this approach creates a strain on staff. Core IT systems have grown in complexity, and cybersecurity risk and exposure have become top-of-mind, meaning most internal IT teams are doing everything they can to keep up. This practice is very reactive and dedicates little time to planning for the future. This is a huge issue because technology changes so rapidly that a firm can go from updated to outdated quickly and find themselves running aged technology systems resulting in unplanned capital expenditures.
2. Hiring third-party consultants
Hiring third-party consultants has become more common. Most firms look at their annual budgets and check off certain items to “fix” that calendar year. It may be upgrading your document management system or planning a network refresh. It could be migrating all systems to the cloud. Either way, third-party consultants are vetted, and one is hired to help with the process. Most have high competency with the task they are hired to consult the firm on, but very few have high competency on the business of law or legal business strategy. Much like the above, this can result in haphazard technology investments and little preparation for the future.
3. Hiring a combination of both
Some firms will try a combination of both in-house IT and third-party consultants. Often times this leads to miscommunication, end-user confusion, and a technology ecosystem that is clunky, where integrations are weak or bypassed altogether. More importantly, this strategy lacks a clear voice providing recommendations to the firm on present and future technology investments.
If your firm is struggling between any of the three situations above, you need a Synthesis E-IT Secure® (SEITS®) Assessment. LOGICFORCE’s comprehensive assessment will show your firm how technology is the single biggest enabler of growth, and how improvement in technology will position your firm to achieve its business goals. As a result of our assessment, you’ll gain a realistic, affordable, practical and executable blueprint specific to your firm and its business goals, complete with actionable steps to right-size your technology investment now and into the future.
What further differentiates LOGICFORCE’s SEITS® Assessment? The blueprint is designed by a legal-specific IT managed service provider and legal business consultancy who has been serving law firms for over 25 years. We know the business of law and technology. With our SEITS® Assessment you will no longer have to worry about the future and can focus on serving clients and practicing law.
Matt Collins is a Business Development Manager at LOGICFORCE, responsible for business development in the Southeast. His areas of expertise include electronic discovery, digital forensics, IT optimization, cybersecurity, new business development, client development, and case research. He is a trusted advisor to some of the largest firms in the region. Contact him at firstname.lastname@example.org.