When you engage LOGICFORCE to provide eDiscovery services, you can expect lower overall costs, secure client data and a scalable approach that allows you to take on any matter you want, regardless of data size or complexity. You can expect happier clients and a more productive and focused team serving those clients. You can expect your billing rates to go up and your headaches to go down. You can expect significant improvements in profit-per-partner.
WHY YOU NEED THIS
Some of your best opportunities will come from matters that involve multiple terabytes of ESI. If you don’t have a scalable, fast and secure eDiscovery solution, you’ll miss those opportunities.
HOW OUR SERVICES FIT WITHIIN THE EDRM
The Electronic Discovery Reference Model (EDRM) was developed to produce industry-standard guidelines for electronic discovery for legal professionals and eDiscovery practitioners. The EDRM is a process-based approach that includes these phases:
- Information governance
In general, LOGICFORCE recommends that you get us involved as early as possible in a matter. The sooner you engage us, the better we will be able to guide you toward the most advantageous and cost-effective approach to your matter. We prefer to be brought in during the Identification phase.
LOGICFORCE’s primary role, as it relates to the EDRM, is to manage the technical phases. These include Preservation, Collection, Processing and Production, which are described in more detail below, as well as other phases that are not a part of the EDRM.
LOGICFORCE prefers to begin each eDiscovery matter with an initial consultation with your firm and with your client if you deem this to be appropriate. In the consultation, we discuss the matter at hand, the stakeholders, custodians, time constraints, initial projections of the scope of discovery and other factors that are pertinent to getting the matter off to a great start. We provide insights about how to handle your matter in the most cost-effective manner possible. We know that every gigabyte of data collected adds to the overall costs of the matter.
LOGICFORCE can help you respond to and demonstrate compliance with Hold and Preserve orders and other court-issued subpoenas. We work closely with your client’s internal IT team to ensure that data, systems and devices, including mobile devices, are properly handled. We work within the identified custodian’s list to ensure that all materials that are responsive to a matter are properly and defensibly preserved.
LOGICFORCE handles collections, in many cases, by way of our Digital Forensics
team. This team is made up of legal technology experts, many of whom are former law enforcement agents. They know how to collect everything from thumb drives and mobile phones to laptops and desktops to the most complex and highly distributed cloud-based application data. This team uses standard operating procedures that meet or exceed the requirements of all stakeholders in legal matters. They are also experienced at appearing in court as expert witnesses to defend their methodologies, if necessary. LOGICFORCE has never had evidence excluded from a matter due to inappropriate collection methods.
EARLY CASE ASSESSMENT
While this phase is not a part of the EDRM, we have found it to be incredibly effective at reducing costs, narrowing the data for processing and speeding up review times. In early case assessment, we help you analyze the data collected to determine which data sets should be promoted to processing and which should not be promoted. This can reduce overall data size substantially, saving your client money and saving you time.
LOGICFORCE handles processing via some of the most powerful technology platforms available today. During processing, we not only index data metatags (create date, data type, custodian, device, etc.), we also begin to apply search terms and query strings based on your desired parameters. This can reduce, by up to 70%, the amount of data that is then promoted to the review platform for hosting.
PRIVATE CLOUD SERVICES
The EDRM does not identify private cloud services as a distinct phase. However, we include this as a critical service and resource and believe it is very important. Why?
Review teams do their work, in most instances these days, in strictly controlled environments. These are often rooms with limited physical access, tight network controls and a review team leader who is overseeing the work and coordinating with the lead attorney on the matter. We provide project managers who can work with the review teams to ensure their methodology is effective. Our project managers can also train, on-site or remotely, any reviewers who need additional training.
But the core of the review work itself is done on computer systems that are connected to a secure database application such as XERA or Relativity. We provide not only the licenses for the applications, as part of an eDiscovery engagement, we also host the data.
Our data centers are highly available, provide multiple points of redundancy ensuring reviewers always have access to the data and applications, 24 x 7 x 365. Our datacenters meet PCI-DSS, ISAE 3042, HIPAA, SSAE 16 type II, AICPA SOC (Formerly SAS 70) requirements to ensure your data and systems are protected.
Private cloud services are a very substantial value that we provide our clients. This means you don’t have to own the hardware, software or security infrastructure that is necessary to complete reviews. In just a matter of minutes, we can provision user licenses to your reviewers and give them access to the application and data. This is fast, cost-effective, completely secure and very scalable.
The other beauty of this approach is that we can provide rolling productions of data sets
, based on whatever criteria you select. This could be custodians, data types, date ranges or other factors. This flexibility allows you to move ahead quickly on your case and keep your reviewers as productive as possible.
LOGICFORCE provides productions of digital evidence in nearly any form you might need. Once reviewers and your legal team decide what should be produced, we can turn around the evidence in short-order. This helps you meet deadlines and keep your case moving ahead.
LOGICOFORCE’s approach to delivering eDiscovery services draws upon the experience and wisdom of top legal consultants, technology strategists, cyber security analysts, eDiscovery experts and digital forensics authorities. This team knows how to manage eDiscovery matters to produce outstanding financial results for your law firm. There are two ways to acquire LOGICFORCE’s eDiscovery services: project-based or MSA (managed services agreement).
HOW THIS BENEFITS YOU
Our eDiscovery services give your attorneys the confidence to walk into any client meeting knowing that technology will never be a limiter on their ability to take a deal.
PROJECT-BASED eDISCOVERY SERVICES
When you engage LOGICFORCE for project-based eDiscovery services, you will get a full team of experts who will work with you on these phases (see WHAT CAN YOU EXPECT for details on each phase):
- Initial Consultation
- Early Case Assessment
Pricing for project-based services is determined on a per-matter basis. Please click on the PRICING tab for more details.
MANAGED SERVICE AGREEMENT (MSA) eDISCOVERY SERVICES
When you engage LOGICFORCE for eDiscovery services via a Managed Services Agreement, you will get a full team of experts who will work with you on these phases (see WHAT CAN YOU EXPECT for details on each phase):
- Initial Consultation
- Early Case Assessment
However, with our Managed Service offering, you also get these key benefits:
. LOGICFORCE will take responsibility to architect the eDiscovery function at your law firm and define the best approach to helping you get this work done efficiently, effectively and on time utilizing your existing team members to their greatest strengths.
Head Of The Line Service
. Clients who form an MSA relationship with LOGICFORCE receive priority treatment for their matters.
. LOGICFORCE will assign you a dedicated project manager and allocate resources within our data center (appropriate to your needs) for your projects: disk space, internet throughput and server capacity. Of course, you also get our ISO-certified service level agreements for uptime.
24x7 Expert Support
. No need to stand in line or wait for a response. LOGICFORCE support teams will respond to your needs quickly and efficiently by phone, text, email or help-desk ticketing – your choice.
. LOGICFORCE’s consulting and technology team members become an extension of your law firm through an MSA relationship. We will take the time to get to know your firm, your players, your clients and your goals. We will proactively bring you ideas about how to grow your eDiscovery capabilities and your market opportunities. We prefer to schedule strategy sessions twice a year to review your results to date and pipeline. Then we make recommendations about how to scale your business and our service levels to meet demand.
. LOGICFORCE MSA clients get priority access to our staffing resources, including on-site support when you need it. There is no additional charge to have a LOGICFORCE team member come to your facility (except for travel expenses) and train your staff, meet with your team, brainstorm upcoming projects or help you define an eDiscovery growth plan.
. LOGICFORCE MSA agreements provide volume-pricing that will greatly reduce the fees you pass on to clients. In many instances, this can cut the overall costs of eDiscovery by as much as 50% or more compared to industry averages.