Electronic Discovery services from LOGICFORCE allow lawyers to focus on the business of law while we take care of the technical details and standard operating procedures associated with eDiscovery. This service reduces costs, ensures proper information governance, eliminates cyber security risks, standardizes pricing, produces rock-solid evidence and enhances productivity and morale.
This service also delivers a great experience and the best possible outcomes to law firm clients. When corporations are hit with litigation, it produces a lot of stress and uncertainty that can produce ripple effects across IT, compliance, legal operations and their business leaders.
LOGICFORCE’s approach to eDiscovery gives you clarity through defined processes specifically designed to reduce the stress load on corporations responding to litigation. We work in concert with outside counsel to minimize interruptions to the corporation and ensure fiduciary responsibility at every point. Our approach to eDiscovery unites the key stakeholders around a common vision and strategy for resolving legal matters quickly, efficiently and cost-effectively.
WHO NEEDS THIS?
Law firms who want a predictable, scalable and cost-effective eDiscovery function that eliminates cyber security risks.
HOW MOST LAW FIRMS TRY TO MANAGE eDISCOVERY AND WHY THIS IS INEFFECTIVE
As digital devices, computer systems and big data have overtaken our modern life, the business of law has been radically transformed in four critical areas: core IT systems, data governance, eDiscovery and cyber security. It is rare to find a legal matter today that does not include electronically stored information (ESI).
However, the challenge is that most lawyers are not technologists. So when it comes to eDiscovery, many law firms try to manage eDiscovery in-house, through third-parties or a combination of both. Rarely are these approaches programmatically effective.
Law firm client data is a primary target for hackers. Many law firms are not fully prepared to protect and maintain client data from internal and external threats. In the event a law firm is hacked and client data is compromised, the fall-out can be very substantial.
ABA Model Rules 1.1 and 1.6 require law firms to maintain client confidentiality. The ABA CYBERSECURITY HANDBOOK cites situations where law firms have collapsed because they didn’t protect client data. See the introduction to our eBook for details on this.
We believe most law firms are not aware of the magnitude of the risk they are undertaking today. Virtually every Synthesis E-IT Secure® law firm assessment we have conducted since 2012 has confirmed that they are not only uncompliant with their own data governance policies but more importantly, those of their clients!
With law firm hacks grabbing headlines, many corporations now require law firms to pass technology audits as a condition of doing business. Law firms who bring client data in-house will struggle to pass these audits, particularly from corporations in regulated industries. The extensive scope of these audits is often shaped by the standards of the regulating bodies which could include: SOX, HIPAA, FINRA, HITECH, FDIC, Gramm Leach Bliley and others. If you can’t pass the audit, you don’t get the business, which no law firm can afford.
Another challenge with trying to handle eDiscovery in-house is that the evidence may not stand up to scrutiny in court. From identification of data custodians to collection of digital devices and assets to processing, hosting and production of evidence, lawyers must prove chain of custody, preservation and a complete absence of tampering and spoliation in order to be legally defensible. Most staff at law firms are not properly trained nor do they have the resources to ensure their process will hold up to the challenges of opposing counsel.
This is why some law firms outsource eDiscovery to third-party providers, often to more than one This too has its challenges. The costs of eDiscovery are often unpredictable from one provider to the next which makes passing them through to the client a very tenuous and sometimes contentious task. The risk of damaging client relationships becomes very real in these scenarios and should be weighed against any reward perceived by entering into such an arrangement.
So if trying to manage eDiscovery in-house is not a good idea and if a carousel of third-party providers doesn’t work either, what does work? LOGICFORCE’s eDiscovery service offering is designed to address all of these concerns and produce the outcomes you want. Here are the core reasons you need this service.
BIG-LAW TECHNOLOGY FOR A FRACTION OF THE COST
We give you access to world-class eDiscovery technology on a subscription basis. This is the same technology that big-law uses at a fraction of the cost. The best part is that you don’t have to maintain it and can simply rent as much as you need when you need it. Now that’s cost-effective!
INFORMATION GOVERNANCE SUCCESS
Information governance is an often-misunderstood term. To us it simply describes how law firms and corporations handle data. The way a firm manages, stores, maintains, communicates and ultimately secures their client’s ESI is critical to successful information governance. It’s about the complete data life-cycle and how to produce the greatest value from data while protecting it from undue risk.
There are three critical focus areas of information governance: policies, procedures and response to client audits. LOGICFORCE’s approach to information governance gives law firms a level of sophistication and defensibility of process that they would struggle to develop on their own. We work with firm management to institute policies and procedures that we’ve learned from decades of managing ESI effectively and securely. We deliver a short-cut to information governance success.
PASS CLIENT TECHNOLOGY AUDITS WITH EASE
Our eDiscovery standard operating procedures and technology ecosystem will pass the audit requirements of every regulatory body we know about today: SOX, HIPAA, FINRA, HITECH, FDIC, Gramm Leach Bliley and others. Guaranteed!
THE ABILITY TO SCALE QUICKLY
What if your law firm were to land a big case, one involving terabytes of ESI? Could you handle the load? How long would it take to be ready? Would production orders from the court force you to move faster than you are capable of moving today? Would you pass on the matter simply because you didn’t have the capacity to scale? Not with LOGICFORCE’s eDiscovery services behind you. You can take on any case, knowing that you have a sophisticated team and technology ecosystem at your disposal that can scale as fast as you need it to. Not sure about this? Just check out our case study on this topic.
eDiscovery pricing can be very tricky, unless you are partnered with LOGICFORCE. We offer a standard pricing assurance on every individual matter or with our subscription based managed services offering. Pricing assurance gives you and your client peace of mind and is a major reason that law firms choose our solution. See our client testimonial from HudsonParrottWalker for more details about this.
REDUCED DATA SETS AND COSTS
One of the major reasons that eDiscovery costs as much as it does is because large data sets are not narrowed before review. Modern software tools and processing algorithms make it entirely possible to shrink data sets by as much as 70% or more before reviewers ever make a single key stroke. LOGICFORCE’s approach to eDiscovery includes narrowing procedures, which saves your clients a lot of money and speeds up review time. This makes you look good, earns your client’s trust and stimulates referrals.
With LOGICFORCE delivering your eDiscovery work-product, you get the same level of quality and consistency from one matter to the next. This means you know exactly what to expect and can count on hitting deadlines with no surprises.
Our approach to eDiscovery virtually eliminates your cyber security risks. You transfer that risk to us. You don’t have to take sensitive client data into your infrastructure, which means there is nothing for hackers to steal. Just in case you were wondering, we are very good at cyber security and have an impeccable reputation in this area.
Many law firms don’t have the technology or standard operating procedures to produce evidence that stands up in court. But we do. LOGICFORCE’s reputation within the judicial system is top-shelf. We can submit documentation demonstrating our standard operating procedures and the actual procedures deployed on your matters to any stakeholders who question our methodology. This satisfies judges and silences the opposition. We have never had evidence excluded from a case due to methodological issues.
SPEED AND ACCURACY OF DATA COLLECTION, PROCESSIONG, HOSTING, SEARCHING AND PRODUCTION
It’s one thing to land a case and another thing entirely to effectively manage it. When terabytes of ESI are involved, you need speed and accuracy, especially in collection, processing, searching and production. LOGICFORCE has a demonstrated history of managing large volumes of data quickly, efficiently and with responsiveness to review teams that expedites their time to production. If you need it done fast and done right, you need LOGICFORCE.
ENHANCED MORALE FOR YOUR TEAM
Let’s be honest. Your team probably doesn’t want to do the more technical elements of eDiscovery. Paralegals and lawyers go to school to enter the practice of law, not to become data managers. When LOGICFORCE manages eDiscovery for our clients, they almost immediately report a spike in morale and an overall sigh of relief. Happy team members are more productive and profit-generating team members.
Cross-matter management gives us the ability to repurpose work-product pertaining to multiple matters for the same client. This allows lawyers to get to the merits of cases faster. This programmatic approach will save serial litigant clients hundreds of thousands of dollars, allow for faster decision making and ultimately make outside counsel a more valued business partner.
Here is how we develop a cross-matter management program. LOGICFORCE data experts cross-reference files from our secure central evidence repository to identify previously collected and processed data. By analyzing documents on a company level, we eliminate the traditional approach of compartmentalizing data by project. We note the documents for privilege and confidentiality so they may be re-used for subsequent matters.
Cross-matter management data is stored in a comprehensive master repository of unique documents collected throughout the company. Duplicate data is removed automatically creating a record of the metadata and content. We automatically compare any new data that is collected to the existing master repository while maintaining the existing coding. Previous review processes are preserved, streamlining successive document review processes.
TRAINING AND SUPPORT FROM A PARTNER YOU TRUST
No two eDiscovery matters are exactly the same. This is why you need a partner who can help you make the best possible decisions for your client and situation. You need a partner who wants to save you money, make you look good, preserve the integrity of evidence and help you get the work done on time. LOGICFORCE is exactly that kind of partner.